Frequently Asked Questions
What's so special about a Hearts & Arrows diamond?
Due to the skill and precision required to produce perfectly symmetric diamonds, the key characteristic of Hearts & Arrows diamonds which gives it its unique brilliance, only 1% of the world’s total diamonds can be made into Hearts & Arrows.
What kind of diamonds do you use?
We only use top-quality, natural, earth-mined Hearts & Arrows cut diamonds.
What kind of gold do you use?
We craft our jewelry products using standard 14K, 18k, and 24k gold. We guarantee that the karat quality of all our gold products follows international standards, and pass our stringent quality standards.
How can I avail of your lifetime free cleaning services?
Simply present the receipt for your item at any of our branches.
Do you accept repairs?
Yes, we accept repairs, subject to assessment of our store personnel. Please take note that in some cases, additional charges might apply, especially for cases where items are damaged to the point that they can't be repaired (i.e. items need to be melted and remade).
We currently only accept repairs and cleaning services for items purchased from our stores.